FAQ

Q: The colour of my item looks different than it did online?

A: Computer monitor displays may have chromatic aberrations that result in slight differences between what you see on the screen and how your items appear in real life.

 

Q: Why do you source your items from overseas?

A: Working with select overseas suppliers means we can offer you amazing perks like free shipping and competitive prices. We ensure our suppliers are reputable and that every item is made as described.

 

Q: What are my payment options?

A: Customers can pay by Visa, MasterCard, American Express, and Discover, as well as via PayPal.

 

Q: How can I track my order?

A: We include a tracking number with every order, please use that number to monitor the status of your package with the respective shipping company. If you haven't received your package and the tracking status says you have, please call the shipping company directly.

 

Q: Can I return my item(s)?

A: No, all sales are final. However, if you placed an order and it did not arrive or was damaged in transit, e-mail support@hellosummer.com and we will work with you to resolve the situation.